Downtimes

Written by Simone

It's been a few days now that I'm experiencing downtimes at night, early mornings.

When I wake up, connect to the VPS and attach to tmux, I am welcomed by these messages in console:

        Message from syslogd@pandora at Nov 3 05:37:13 ...
        kernel:[1586232.350737] Dazed and confused, but trying to continue

        Message from syslogd@pandora at Nov 3 05:37:24 ...
        kernel:[1586235.049143] Uhhuh. NMI received for unknown reason
        30 on CPU 1.

        Message from syslogd@pandora at Nov 3 05:37:24 ...
        kernel:[1586235.049145] Dazed and confused, but trying to continue

        Message from syslogd@pandora at Nov 3 05:37:55 ...
        kernel:[1586273.642163] watchdog: BUG: soft lockup - CPU#2 stuck
        for 27s! [dockerd:526408]

        Message from syslogd@pandora at Nov 3 05:38:00 ...
        kernel:[1586278.545172] watchdog: BUG: soft lockup - CPU#1 stuck
        for 24s! [systemd-journal:257]

        Message from syslogd@pandora at Nov 3 05:38:02 ...
        kernel:[1586281.187611] watchdog: BUG: soft lockup - CPU#3 stuck
        for 35s! [lua5.4:1702]

There's no need to say that when this happens, the server is completely frozen and doesn't respond to anything.

I already contacted support, but they didn't investigate at all, I believe. They manually restarted my VPS once and did some pings and connection tests (VNC, SSH) afterwards.. "everything is working fine!"

This last Saturday I was up when it happened, so I did a mtr from my PC to the VPS's IP and logged it, then I sent another email with the output to support.. Still waiting for them to reply, I guess tomorrow (Monday).

Friends like lorenzo and shai are having difficulties too, with the same provider, so I'm not imagining things.

Well, that's all I got to say, will keep you posted if any news.

Comments

  1. Simone said:

    Dear Simone,

    Thank you for your email.

    We have conducted a thorough check of your server, and we are pleased to confirm that it is up and running. It is fully accessible via ping and VNC.

    However, we have noticed that the host server is currently experiencing a high load, which could impact its overall performance. To ensure optimal functionality and improve performance, we have started the migration of your VPS to a different host. Afterwards we expect the performance to be improved.

    So now I'm back to 2.2Ghz XEON, from 2.8 AMD EPYC :( As soon as I'll be able to, I'll migrate again:

    OVH => CONTABO => who knows? Probably NetCup or HETZNER

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